Claims

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Managing your claim is our priority

If you have a new claim to report, please download and complete one of the below claim forms and email it to newclaims@prorisk.com.au. If you have any questions you can contact a claims officer on 03 9235 5255 during office hours.

To check the status of a current claim you can contact a member of our claims team during office hours on the above number.

When you suffer a loss we understand it’s a delicate situation and we mean it when we say we really care. ProRisk offers a 24 hour a day, 7 days a week Emergency Claims Assistance Line that you can contact to lodge a new claim in the event of an emergency.

Motor Vehicle claims

ProRisk and Armada Underwriting have appointed Innovation Group to manage all motor vehicles claims. If you have a new motor claim to report, please direct your claim to armada@au.innovation-group.com

Caring & Understanding

We act proactively
Deliver what we promise
Communicate clearly
Negotiate fairly

Claim Pro

Online claims system

24/7 Emergency Support

In the event of a emergency call 1300 305 834
We will respond and arrange what is needed to assist you
Provide you with comfort & advice

To learn more about our Claims Team, download our Claims Brochure.

Our Commitment and Promise

We will

Pro-actively manages every claim
Delivers fast and reliable responses.
Make accurate decisions
Honestly and fairly negotiates on your behalf
Delivers what we promise
Provides clear and excellent communications.
Always displays empathy
Manage expectations and provide choices
Comply with any legislation or code effecting claims management

Downloads

Liability Property Damage Claim Form

Business Claim Form

Medical Malpractice Claim Form

Public Liability Incident Report Form

Motor Excess Reimbursement Claim Form

Lease Protection Claim Form

Personal Injury Claim form

Professional Indemnity Claim Form

Claims Brochure

ProRisk Subpoena Factsheet

Confirmation of Claim Transaction

Retail claims only

As part of our claims process, customers receive updates about the progress of their claim. These updates may include information about a claim decision, paying a policy excess and settlement.

Would you like a confirmation of your insurance claim?

If you have lodged a claim with us for a (car, home, boat or travel) policy, you can request a confirmation of your insurance claim (a Confirmation of Claim Transaction) and we will provide it after the claim is finalised. It will confirm basic information about your finalised claim.

How can I request a Confirmation of Claim Transaction?

You can request a Confirmation of Claim Transaction by completing the Confirmation of Claim Transaction request form or by contacting our claims team on 1300 776 467.

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