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Receptionist

Professional Risk Underwriting Pty Ltd
Richmond, Melbourne VIC
Receptionists (Administration & Office Support)
Full time

Role Summary

The ProConnect Specialist forms part of our ProConnect team and is responsible for coordinating support tasks related to ProConnect within ProRisk. The ProConnect Specialist will provide high value client and administrative support, reporting progress frequently to the ProConnect Manager and the Head of Technology and Business Support Services.

Responsibilities

• Answering phones, redirecting calls, assisting enquiries over the phone
• Responding to chatbot queries.
• Monitoring & Triage - Provide exceptional client support via phone and email
• Processing (Managing closings) & Policy Documentation
• Provide effective and efficient administration support and accurate data entry

The role might also include:

• Diary management
• Booking travel and rooms
• Organising office supplies
• Organising functions

Core Competencies

• Excellent interpersonal skills (approachable, positive, motivated ‘Can-Do attitude’)
• Excellent communication skills, both written and verbal
• High attention to detail
• Excellent organisational and time management skills
• Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines
• Basic understanding of computers and statistics
• Results driven
• Strong client service and relationship skills
• Team player
• Comply with company policies and privacy procedures

Education

• A high school diploma or equivalent is advantageous.
• Previous experience in an operational support capacity may be preferred.

Employer questions

Your application will include the following questions:

• What appeals to you about the role you applied for?
• To what extent do you engage with customers? Can you describe a circumstance where you have delivered outstanding customer service?
• What are you looking for in your next role?

Click here to apply for this role.